Accepted Insurance at Kibun Health
Kibun Health is pleased to inform you that we have established in-network relationships with most major insurance providers. Additionally, we are often able to collaborate with other insurers on an out-of-network basis. To confirm the status of your insurance company, we encourage you to contact us directly.
Verifying Benefits and Coverage
To obtain accurate information about your coverage for specific services, we recommend reaching out to your insurance provider. When contacting them, consider asking the following questions:
- Do I have mental health benefits?
- Will your insurance company cover the programs and services offered by Kibun Health?
- What is the amount of my deductible?
- How many visits per year are covered under my plan?
For any inquiries regarding your insurance coverage, please don’t hesitate to call us at 205-583-6100.
Payment and Billing
At Kibun Health, we understand the importance of focusing on your recovery. That’s why we have dedicated financial counselors available to guide you through the details of your insurance coverage and explore alternative payment options. Should you have any questions regarding your account, please contact our Business Office at 205-583-6661. You can conveniently pay your bill online by visiting your patient portal.
Please note that the pricing information provided is an estimate and Kibun Health cannot guarantee its accuracy. The final amount patients pay is determined by their health insurance coverage. The price list is applicable only to specific services listed and does not include complicating factors or services provided by independent practitioners.
Patient Rights and Protections Against Surprise Medical Bills
It’s important to be aware of your rights and protections against surprise billing or balance billing, particularly when receiving emergency care or treatment from an out-of-network provider at an in-network hospital or ambulatory surgical center. These rights and protections generally apply to individuals enrolled in group health plans, group or individual health insurance coverage, and Federal Employees Health Benefits plans. However, please note that they do not apply to programs such as Medicare, Medicaid, Indiana Health Services, Veterans Affairs Health Care, or TRICARE, as these programs have their own protections against high medical bills.
Balance Billing
Balance billing occurs when you receive care from a health care provider or facility that is not in your health care plan’s network, resulting in additional out-of-pocket costs. However, under certain circumstances, you are protected from balance billing:
- Emergency Services:
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- If you have an emergency medical condition and receive emergency services from an out-of-network health care provider or facility, you can only be billed the in-network cost-sharing amount, such as co-payments and co-insurance. Balance billing for emergency services is not permitted unless you provide written consent after reaching a stable condition.
- Certain Services at In-Network Facilities:
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- When you receive services from an in-network hospital or ambulatory surgical center, specific health care providers at these facilities may be out-of-network. In such cases, you are only responsible for the in-network cost-sharing amount. This applies to services such as emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These health care providers are prohibited from balance billing you unless you provide written consent.
You have the right to retain these balance billing protections and are not obligated to receive care out-of-network. You may choose a provider or facility within your plan’s network.
Should you believe that you have been incorrectly billed, we encourage you to contact our Compliance Hotline at 1-877-508-LIFE (5433) or visit YourVoiceMakesUsBetter.com. For further information on the No Surprise Act and payment disputes, you can also visit www.cms.gov/nosurprises.
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If you are having a psychiatric or medical emergency, please call 911 or go to the nearest emergency department. To reach the Suicide and Crisis Lifeline, please call or text 988.